This policy explains what personal information Go Around Sri Lanka ("we", "us") collects through our website and our mobile app, why we collect it, and the choices you have. We are a travel company based in Colombo, Sri Lanka.
Information we collect
- Information you send us. When you submit a consultation request, trip plan, booking request or review, we receive the details you enter: your name, email address, phone number (optional), country, travel dates, group size, budget range and your message.
- Saved places and preferences (app). Favourites, interests, language and theme choices are stored on your device. If you are offline, requests are queued on your device and sent when you reconnect.
- Push notification token (app). If you allow notifications, your device registers a token with our notification service (Firebase Cloud Messaging) so we can send you messages. You can turn notifications off in your device settings.
- Usage and device data. The app uses Firebase Analytics, and the website uses Google Analytics after you accept cookies, to measure which pages and features are used. This data is aggregated and does not include your inquiry contents.
How we use it
- To reply to your request and prepare a proposal or booking.
- To send you confirmation emails and, if you allow them, notifications about your request.
- To improve the website and app.
- To keep our systems secure and prevent misuse.
We do not sell your personal information and we do not add you to marketing lists without asking.
Who we share it with
We share only what is needed to arrange your trip with the hotels, drivers, guides and activity providers involved. We also use service providers that process data on our behalf, such as hosting, email delivery, file storage, push notifications (Google Firebase) and analytics (Google). They may process data outside Sri Lanka.
Cookies
The website uses essential cookies to work. Analytics cookies are only loaded after you accept them in the cookie banner.
How long we keep it
We keep inquiry and booking records for as long as needed to handle your trip and meet our legal and accounting obligations, then delete or anonymise them.
Your choices
You can ask us to access, correct or delete the personal information we hold about you, or withdraw consent for notifications or analytics at any time. Uninstalling the app removes data stored on your device.
Children
Our services are intended for adults planning travel. We do not knowingly collect information from children.
Contact
Questions or requests about your data: info@goaroundsrilanka.com.
We may update this policy. The date above shows when it last changed.